FREQUENTLY ASKED QUESTIONS

What you need to know for your appointment with us at the Atelier.

  • The optimal time to shop for your gown is within 9 months of your wedding day. This allows you to have the latest trends closest to your date and the least amount of dress stress. While this is the optimal situation, there are some designers that can be ordered within a smaller time frame, which may incur additional rush fees.

    To optimize your experience, your wedding venue and date should be booked prior to making appointments to shop for your wedding dress. Our sales consultants will help you select a gown that is perfect for your wedding season and setting.

  • We want to give you the best experience possible at our Atelier, and that starts with you having our undivided attention. We ask that all of our clients, both bridal and evening wear, prebook with an appointment confirmation directly with our house concierge.

    All appointments can be made by calling the Atelier at (212) 319-6778 or submitting an inquiry through our online portal. Online requests are usually responded to within 24-48 hours.

  • There is no appointment fee to shop at the Atelier. However, we do request a credit card to HOLD your reservation. There is only a service fee of $50.00 charged to the card on file in the event you cancel or reschedule your appointment less than 24 hours before your confirmed time or if you do not arrive for your appointment at all. Emergency circumstances are not penalized.

  • We suggest and request that our brides try to bring no more than 2-3 guests for their appointment. This is to ensure that our expert stylists have enough of your time and attention to discover your dream gown. Any additional guests would be asked to sit in our main Atelier space during your appointment.

    Any client who is interested in having a larger shopping group should consider our ‘Room Service Experiences,’ which allow for 5+ guests and provide a longer shopping time and beverage service.

  • All bridal and evening wear appointments are an hour and fifteen minutes. This time frame allows you and your stylist to discuss event details designer and style preferences and walk our inventory of gowns throughout the Atelier. You would then be encouraged to select 3-5 gowns to begin and be escorted to your private fitting room to start trying on.

    For further consideration, a second bridal appointment can be made with our house concierge before leaving.

  • Our gowns range in price from $6,500.00 to $18,000.00, with an average price point of $8,500.00. We have a beautiful assortment at all price levels and with the ability to customize upon request.

  • We have a beautiful curation of gowns hand-chosen by Mr. Ingram himself from each designer that we carry, and we encourage you to explore the selection at the Atelier.

    While it’s not possible for us to carry every style by each of our designers, we have the ability to request a specific style for your follow-up appointment and request a gown to be sent in for you. Please note that there is a fee to borrow the samples requested.

    Alternatively, visiting us during a designer trunk show is a wonderful opportunity to view dresses in a collection that we may not currently have in stock.

  • The dress of your choosing is made specifically for you! Depending on the gown, the dress will be either made-to-order or made-to-measure.

    What’s the difference? A made-to-order wedding gown means that your dress will be made in size closest to your standard measurements and with any customization options you’ve requested. A made-to-measure means that we take total body measurements and photos, and the gown is made to your proportions.

    Both types of orders will always require alterations for the perfect fit.

  • We always want to be able to accommodate our clients to the best of our capability. While we are not always able to sell any piece from our assortment, we are able to sell from a specific selection out of our Sample Closet that you can take home with you on the same day. Please also check our events section to see if we have any upcoming sample sales, which will provide a fuller selection for you to choose from.

    All samples sold out of stock will require alterations off-site. If you are interested in an appointment to see gowns in our sample closet, please contact our concierge. Kindly note that Sample Closet appointments are not available on Saturdays or during trunk shows.

  • Inspiration can come from anywhere and everywhere, and we love to see what you have in mind for your dream wedding.

    No specific undergarments are required regarding bra-types or body shapers, and we will also provide shoes.